Category
|
Aspect
|
Management Strategy/
Implementation Policy
|
Evaluation Mechanism
|
Goals Set for 2023
|
Achievements in 2023
|
Short-to-Mid Term Goals
|
Operation
Management
|
Economic
Performance*
|
- Up-to-date financial risk
assessment are conducted
monthly to ensure that
the company’s operating
and economic
performance goals are
achieved
|
- Monthly performance
reports related to
financial risk
assessment are
presented and
discussed at the high-level
management meetings
|
- Achieve annual operating
goals
|
- The consolidated revenue in
2023 was NT$30,607
million, the consolidated
operating profit was
NT$2,173 million, the
consolidated net profit was
NT$1,717 million with EPS
of NT$2.09
|
- Achieve annual operating
goals
|
Integrity
and
Pragmatic
|
Corporate
Governance*
Ethical
Management*
|
- Audit Committee and
Remuneration
Committee are set up
under the Board of
Directors to assist the
Board in performing their
duties and supervisory
functions
- Protect shareholders’
rights and interests with
transparent information
disclosure
- Set various corporate
governance-related
standard operating
procedures(SOPs) for
compliance purposes
|
- Independent audit
unit are set up and
supervises the
Group’s various
operating activities
using internal
audit code
- Conduct annual
evaluation regarding
Board performance to
improve corporate
governance
effectiveness
|
- Continue with transparent
disclosure of information
and strengthen
communication and
interaction with
stakeholders
- 100% of Group employees
to sign Compliance
Commitment Statement
- 100% of Group employees
to participate in Business
Ethics courses
- 100% of the newly
contracted suppliers in the
year to sign the business
ethics statement and the
conflict of interest
questionnaire
- Improve risk control
|
- Stakeholder communication
efforts were reported to the
Board on December 15th,
2023
- 100% of Group employees
signed Compliance
Commitment Statement in 2023
- 100% of the Group’s
employees participated in
the ethical management
education and training this
year
- 100% of the newly
contracted suppliers this
year signed the business
ethics statement and the
conflict of interest
questionnaire
- This year, ISO 27001:2022
Information Security
Management System
certification was obtained.
The Group had no
information security
incidents this year
|
- Continue with transparent
disclosure of information
and strengthen
communication and
interaction with
stakeholders
- 100% of Group employees
to sign Compliance
Commitment Statement
each year
- 100% of Group employees
to participate in Business
Ethics courses
- 100% of the newly
contracted suppliers each
year to sign the business
ethics statement and
the conflict of interest
questionnaire
- Improve risk control
continuously
|
Regulatory
Compliance*
|
- Treat all stakeholders
with integrity and
honesty, as well as
comply with the law and
uphold the principle of
fair competition. Require
employees to treat the
company’s customers,
competitors, and other
workers with fairness
- For matters related to
the provisions of laws
and regulations, Legal
Department shall
research and provide
recommendations
according to laws and
regulations, and shall
consult external legal
advisers when necessary
- The constructions or real
estate projects should
pass the environmental
impact assessment
according to laws and
regulations, and are
executed as planned
|
- Supervision is
performed by the
competent authority
and other law
enforcement units in
accordance with the
law
- Each company unit
reports violations to
the Legal Department
for compilation, and
later conduct statistics
and evaluations of
violations accordingly
|
|
- The Group received no
penalties or violations of
laws or regulations related
to marketing
communications,
information and labeling,
customer safety, or
customer privacy. Penalties
were incurred for 40 cases
involving occupational
safety and waste, with a
total fine of NT$7,838,000,
none of which met criteria
for major violations. The
main reason for the
violations was flaws in
protective measures and
maintenance of the
operating environment, all
of which have been
corrected
|
|
Technological
and Service
Innovation
|
Sustainable
Innovative
Products &
Services*
|
- Increase the proportion
of green building and
smart building
certification products, as
well as to enhance
building materials and
equipment for a living
space that is healthy and
environmental-friendly
- Increase the adoption
rate of green building
materials in order to
increase the proportion
of green building
material usage
- Focus on environmental
protection and energy-
saving design to improve
the energy efficiency of
new construction
- Residential products are
equipped with electric
vehicle charging systems
to promote the
symbiosis, co-prosperity
and sustainable
development of people,
architecture, and the
environment
- Expand the use of BIM
technology in the project
life cycle to ensure the
implementation of
product design and
improve construction
service efficiency
- Continuously develop
innovative solutions to
expand the application of
low-carbon materials,
construction methods,
and equipment
|
- Review the proportion
of applications for
Green Building
Candidate Certificate
or those obtaining
Green Building Label
each year
- Check the number of
certified products,
including but not
limited to green
buildings, smart
buildings, structure
accreditation building,
and barrier-free
residential
accreditation, etc
- Regularly review the
proportion of green
building materials used
by the project
- Examine BIM
technology
implementation status
during building design
and construction stage
- Regularly review the
feasibility and
implementation status
of innovative solutions
|
- 100% of building permit
applications for properties
on the 5th floor and above
(inclusive) are to apply for
Green Building Candidate
Certificates
- At least 1 real estate
development project
acquires Smart Building
Candidate Certificate each
year
- For projects obtained
building permit this year
with lot size more than
1,653m2, electric vehicle
charging systems shall be
installed in public parking
spaces, and wiring space
for charging station shall
be reserved for customer’s
parking space
- The indoor green building
material usage ratio for
new building permit
applications is 66%, while
the outdoor ratio is 21%
- At least 1 building
planning and design
project is designed using
BIM technology
- Identify and test an
innovative solution
|
- 1 Green Building Candidate
Certificates were acquired
this year, with an
achievement rate of 75%.
As of the end of 2023, a
total of 7 Green Building
Candidate Certificates have
been acquired so far, and
the coverage rate of green
building projects has
reached 78%
- The achievement rate for
this year was 100%, with 1
real estate development
project acquiring Smart
Building Candidate
Certificate each year
- The achievement rate for
this year was 100%. For all
projects obtained building
permit this year with lot size
more than 1,653m2, electric
vehicle charging systems
were installed in public
parking spaces, and wiring
space for charging station
were reserved for
customer’s parking space
- This year, all newly applied
building permit projects
achieved a 100% rate of 66%
indoor green building
material usage and 21%
outdoor usage
- The Group continued to use
BIM technology in
architectural design as well
as construction planning
and review, and the
application covered
different types of projects
such as civil engineering and
building construction
- This year, at least one
innovative solution has been
identified and tested,
covering construction
methods, materials,
equipment, etc
|
- 100% of building permit
applications for properties
on the 5th floor and above
(inclusive) are to apply for
Green Building Candidate
Certificates
- At least 1 real estate
development project
acquires Smart Building
Candidate Certificate each
year
- For projects obtained
building permit this year
with lot size more than
1,653m2, electric vehicle
charging systems shall be
installed in public parking
spaces, and wiring space
for charging station shall
be reserved for customer’s
parking space
- The indoor green building
material usage ratio for
new building permit
applications is 70%, while
the outdoor ratio is 23%
- Continuously expanding
the application of BIM in
the design, construction,
and operational phases
- Continuously identifying
and testing innovative
solutions
|
Customer
Satisfaction
|
- Perform regular
satisfaction surveys on
construction, handover,
and maintenance
- Establish customer
interactive groups to
develop customer
satisfaction standards,
and design
questionnaires
- Continuously developing
digital community
services to enhance the
quality of customer
service
- Implementing a building
portfolio to uphold
commitments and
responsibilities to
customers
|
- Satisfaction survey
results and tracking
- Continuously
conducting feasibility
assessments of building
portfolios, regularly
reviewing customer
feedback, and making
improvements
- Continuously tracking
the coverage rate of
community service
apps in newly handed-
over residential
communities
|
- Level of satisfaction
regarding handovers: the
company’s actual
performance is better than
customer’s expectations
- Level of satisfaction on
maintenance: satisfaction
> 4 points (out of 5 points)
- Level of satisfaction on
construction: client NPS >
30
- The community of newly
handed-over properties is
fully equipped with a
community service app
system
- Upon completion and
handover in the project of
Timeless and Modern
Expression, we provide a
building portfolio
|
- Level of satisfaction
regarding handovers:
average achievement rate of
100.6%
- Level of satisfaction on
maintenance: 4.41 points on
average
- Level of satisfaction on
construction: client NPS of
71
- In 2023, during the
handover phase, 100% of
the Timeless and Modern
Expression and Drawing the
Dream Life projects
successfully implemented
the community service app,
achieving a 100%
completion rate
- In 2023, the Timeless and
Modern Expression project
has successfully
implemented and executed
the building portfolio
|
- Level of satisfaction
regarding handovers: the
company’s actual
performance is better than
customer’s expectations
- Level of satisfaction on
maintenance: satisfaction
> 4.1 points (out of 5
points)
- Level of satisfaction on
construction: client NPS >
60
- The community of newly
handed-over properties
shall be fully equipped
with a community service
app system
- Each building portfolio
shall be provided upon
completion and handover
of each project
|
Marketing
and
Labeling
|
- Conduct regular sales
satisfaction surveys
- Adhere to the ethical
business practice, the
Group provides
customers with products
and services that comply
with laws and regulations
and are transparently
labeled
|
- Satisfaction survey
results and tracking
- Regularly check
whether any
complaints related to
marketing and labeling
have been received
- Regularly review the
major penalties related
to marketing and
communications
|
- Level of satisfaction on
sales: the company’s
actual performance is
better than customer’s
expectations
- The pre-sale
advertisements,
architectural models, and
model houses are 100%
double-checked by the
project manager and legal
personnel before launch
|
- Level of satisfaction on
sales: Average achievement
rate of 102.7%
- Achievement rate of 100%
as pre-sale advertisements,
architectural models, and
model houses are 100%
double-checked by the
project manager and legal
personnel before launch
|
- Level of satisfaction on
sales : the company’s
actual performance is
better than customer’s
expectations
- The pre-sale
advertisements,
architectural models, and
model houses are 100%
double-checked by the
project manager and legal
personnel before launch
|
Safe
Workplace
|
Diversity,
Equality, and
Inclusion*
|
- Design a diversified
welfare system and
practice the core value of
caring for employees
- Provide a salary plan that
is internally fair and
market competitive
- Promote the diversity,
equality, and inclusion
within the organization,
and strengthen the
understanding and
respect for gender
equality and different
generations
|
- Conduct employee
satisfaction surveys
annually, and set up
improvement plans
accordingly
- Conduct regular salary
market surveys to
respond to changes in
the external labor
market in a timely
manner
- Annual feedback on the
diversity, equality, and
inclusion week events
|
- Employee satisfaction
survey response rate is
over 80%
- Organize the “Diversity,
Equality and Inclusion
Week” events
- Conduct salary and
welfare market surveys
and competitive analysis
- Implement employee
recognition program
- Offer flexible options for
employee group insurance
|
- The employee satisfaction
survey response rate was
91% in 2023
- Completed the “Diversity,
Equality and Inclusion
Week” online events
- Completed salary market
survey and competitive
analysis
- Implemented employee
recognition program
- 100% participation rate for
employee group insurance
|
- Employee satisfaction
survey response rate is
over 80%
- Organize the “Diversity,
Equality and Inclusion
Week” events annually
- Conduct salary and
welfare market surveys
and competitive analysis
annually
- Implement employee
recognition program
annually
- Offer flexible options for
employee group insurance
|
Talent
Development
and
Retention*
|
- Develop multiple
recruitment channels,
organize in-person/on-
line recruitment
activities, and recruit
outstanding new talents
- Encourage young
students to develop
practical skills and
enhance employment
competitiveness through
university collaboration
and talent development
programs
- Provide a variety of
courses and resources
through a digital learning
management platform
and create learning
channels for internal
experience and
knowledge transfer
- Establish a creative and
flexible learning
environment, support
and encourage the
growth and development
of every employee, and
provide and maintain
equal opportunities for
employees
- Promote cross-team
learning mechanism to
cultivate, explore, and
retain talents with
potential
|
- The number of student
internship
opportunities provided
and the number of
scholarship winners
each year
- Regularly review the
frequency of platform
usage, the
number/quality of
courses offered, and
the popularity of the
courses, as well as
consider the
employees’ feedback
on the platform
functions and courses
- Review the
implementation of the
mentor program and
the Young Engineers
Conference annually to
understand the quality
and commitment of
cross-team learning
|
- Provide 10 prizes for the
Young Talents Scholarship
- Provide 40 student
internships
- A total of 1,100 courses
within online learning
platform
- Achievement rate of more
than 75% for annual
training program
- 20 matches for mentors
and trainees within the
mentor program
- Continuous operation of
the Young Engineers
Conference, and complete
annual plan
|
- 10 people awarded the
Young Talent Scholarship
- Provided 84 student
internship opportunities, an
increase of 35% annually
- A total of 1,322 courses
within online learning
platform
- Achievement rate of more
than 87% for this year’s
training program
- Completed 18 matches for
mentors and trainees within
the mentor program
- Achievement rate of 100%
for the Young Engineers
Conference
|
- Provide 25 prizes for the
Young Talents Scholarship
- Provide 40 student
internships
- A total of 1,200 courses
within online learning
platform
- Achievement rate of more
than 75% for annual
training program
- 20 matches for mentors
and trainees within the
mentor program
- Continuous operation of
the Young Engineers
Conference, and complete
annual plan
|
Occupational
Health and
Safety *
|
- Develop IT application
tools to strengthen the
health and safety
management of the
workplace
- Improve the convenience
of individual’s health
management through the
health information
management platform
- Establish a road map for
physical and mental
balance development,
and develop employees’
physical and mental
balance assistance
programs, to promote
the physical and mental
balance of employees
- Maintain the certification
of the ISO 45001
occupational safety and
health management
system, and continue to
optimize the intensity of
on-site safety and health
management
- Organize safety and
health promotion
activities regularly to
strengthen the workers’
safety awareness and
increase their
adaptability in the
construction
environment
- Promote the safety
culture program and
integrate safety into
management practices by
strengthening the
leadership of senior
managers, enhancing the
safety and health
management of
contractors, improving
the safety and health
management capabilities
of mid-level managers,
and encouraging the
participation of all
employees in the
program
|
- Establish safety and
health performance
measurement
standards, including
goals such as the
frequency of disabling
injuries, safety
commitments from
supervisors, and OHS
awareness for all
employees
- Whether there are any
incidents that may
interrupt operations
- ISO/CNS 45001 validity
|
- Inspections by supervisors
of construction units: CEC
≥ 4.7 times, HDEC Corp ≥
4.6 times
- Average improvement on
flaws: CEC ≥ 4 times,
HDEC Corp ≥ 6 times
- Disability injury frequency
rate (DIFR)：CEC ≤ 0.74,
HDEC Corp ≤ 0.78
- Maintain the validity of
ISO/CNS 45001
certification
- Develop 1 OHS
technology management
equipment or technique
|
- Inspections by supervisors
of construction units: CEC =
8.1 times, HDEC Corp = 4.6
times
- Average improvement on
flaws: CEC =13.3 times, HDEC
Corp = 10.6 times
- In 2023, the disability injury
frequency rate (DIFR) of the
Group’s employees was
0.70, and the total disability
injury frequency rate (DIFR)
including non-employees
was 0.79
- ISO/CNS 45001:2018
certification remained valid
in 2023
- Successfully developed 1
OHS technology
management equipment –
Automated equipment for
preventing thermal hazards
|
- Inspections by supervisors
of construction units: CEC
≥ 5.7 times, HDEC Corp ≥
4.8 times
- Average improvement on
flaws: CEC ≥ 6 times,
HDEC Corp ≥ 12 times
- Disability injury frequency
rate (DIFR)：CEC ≤ 0.68,
HDEC Corp ≤ 0.74
- Maintain the validity of
ISO/CNS 45001
certification
- Develop 1 OHS
technology management
equipment or technique
each year
|
Environmental
Sustainability
|
Climate
Change
Governance*
|
- Replace and upgrade
equipment, with a
priority on purchasing
models equipped with
variable frequency
control to enhance
energy efficiency
- Implement an energy
management system and
actively optimize the
energy-saving
operational mode of the
operating plant
- Develop the Group’s
carbon management
strategies and action
plans
- Evaluate the investment
in renewable energy
related businesses
- Evaluate the biogas
power generation and
reuse options
- Increase the generation
and utilization of
renewable energy
- Continuously refine the
establishment standards
of energy-saving site
offices and gradually
optimize energy
efficiency
|
- Regularly monitor
energy usage, track and
improve energy
efficiency
- Regularly review the
effectiveness of the
reduction in electricity
consumption for
wastewater treatment
and reclaimed water
treatment
- Regularly monitor the
biogas production
- Regularly track the
implementation
progress of biogas
power generation and
biogas reuse plans
- Regularly review
equipment energy
efficiency and track
improvements
- Regularly calculate the
production and usage
of renewable energy
- Regularly track the
implementation of the
Group’s carbon
management action
plans
|
- Each water resource
center achieves biogas
production and reuse
annual target
- Each water resource
center achieves the annual
target of electricity
consumption per unit of
wastewater treatment
- Each water resource
center achieves the annual
target of electricity
consumption per unit of
reclaimed water treatment
- Each work station
implements an annual
energy- saving plan and
establishes reduction
targets for the coming year
- Review the implementation
effectiveness of electricity
management in each
project and setting
improvement goals
- Continue to conduct the
performance verification as
well as review and adjust
the construction standards
for energy-saving site
offices
- According to the group’s
greenhouse gas
inventories and verification
plan, complete the annual
greenhouse gas inventory
and verification, and
continuously improve the
greenhouse gas emission
management mechanism
|
- Each water resource center
achieved the 2023 target of
biogas production, and the
Group’s achievement rate of
biogas production was
128.67%; the Group’s
biogas reuse rate was
61.33%, which translates
into an achievement rate of
135.06%
- The Group’s electricity
consumption per unit of
wastewater treatment was
0.33 kWh/metric ton, which
was better than the annual
target. However, the
electricity consumption for
wastewater treatment per
unit at the Anping Water
Resource Center was
slightly higher than the
target
- The Group’s electricity
consumption per unit of
reclaimed water treatment
was 0.79 kWh/metric ton,
which was better than the
annual target
- In the year 2023, the
group’s site offices’ energy-
saving plan collectively
saved 18,132 kWh of
electricity
- The assessment of
electricity management
effectiveness for each
project has been completed,
and improvement goals for
the following year have
been set. Continuous
optimization of energy
management is ongoing
- This year, continuous
performance verification of
energy-saving site offices
was conducted, and plans
for the following year are
being developed
- The Group’s headquarter
building and Linhai Water
Resource Center obtained
the ISO 14064-1:2018
greenhouse gas verification
statement, which were
verified by SGS
|
- Each water resource
center achieves biogas
production and reuse
annual target
- Each water resource
center achieves the
annual target of electricity
consumption per unit of
wastewater treatment
- Each water resource
center achieves the
annual target of electricity
consumption per unit of
reclaimed water treatment
- Each work station
implements energy-saving
improvements annually
- Each project annually
reviews the effectiveness
of electricity management
and sets improvement
goals for the following
year
- Continue to conduct the
performance verification
for energy-saving site
offices
- Complete the annual
greenhouse gas inventory
and continue to improve
the greenhouse gas
emission management
mechanism in accordance
with the ISO 14064-
1:2018 standard
|
Circular
Economy and
Resource
Management
|
- Apply formwork system
construction method to
optimize the construction
process, improve the
efficiency of resource
utilization, and reduce
the negative impact
towards environment
- Promote green
procurement by
introducing products and
services that embrace
circular economy
principles and modular
design
- Promote waste
classification, recycling,
and reduction actions
- Use technology to
develop and design a
low-consumption, high-
efficiency operation
model
- Use the best available
technology to treat
Taiwan’s domestic
and industrial wastewater to
promote sustainable
usage for water resource
- Develop reclaimed water
recycling schemes to
improve water use
efficiency
|
- Regularly review the
adoption rate of
formwork system
- Review the annual
green procurement
implementation status
- Regularly inspect the
ammonia nitrogen
treatment efficiency in
effluent treatment and
reclaimed water
processes
- Regularly review the
recycling rate of
reclaimed water
- Regularly review the
performance of waste
reduction
|
- The adoption rate of
formwork system for
projects meets annual
target
- Each water resource
center meets the sludge
reduction annual target
- Each water resource
center meets the
wastewater ammonia
nitrogen treatment annual
target
- Each water resource
center meets the recycling
rate of reclaimed water
annual target
- Each water resource
center meets the annual
targets for reclaimed water
supply volume and
reclaimed water system
recovery rate
|
- This year, the adoption rate
of formwork system has
been continuously promoted
based on construction
progress. However, delays
in the progress of certain
projects have resulted in the
adoption rate of formwork
system not meeting
expectations
- The Group’s sludge
reduction totaled 5,363.77
metric tons, with an
achievement rate of 118%.
Among all water resource
centers, Anping Water
Resource Center failed to
meet the annual target due
to equipment malfunction
- This year, Ciaotou and
Anping Water Resource
Centers did not meet the set
targets for ammonia
nitrogen treatment.
However, the efficiency of
ammonia nitrogen treatment
still exceeds legal
requirements
- The Group’s recycling rate
of reclaimed water was 54%
in 2023, an increase of 20
percentage points compared
to the previous year.
- The Group achieved a
116.14% attainment rate for
recycled water supply, with
a recycling rate of 65.53%
for the recycled water
system
|
- Continuously increase the
use of formwork system
- Each water resource
center meets the sludge
reduction annual target
- Each water resource
center meets the
wastewater ammonia
nitrogen treatment annual
target
- Each water resource
center meets the recycling
rate of reclaimed water
annual target
- Each water resource
center meets the annual
targets for reclaimed water
supply volume and
reclaimed water system
recovery rate
|
Prosperous
Community
|
Local
Community
|
- Actively participate in
community care and
establish a good channel
for community
interaction
- Organize site visits and
exchange engineering
experience and technical
know- how with industry
peers, authorities, and
academia
- Hold briefing sessions to
allow nearby residents to
understand the situation
regarding construction
and supporting measures
- Promote community
service plans and
encourage employee
participation
|
- Establish a record of
related activities, keep
track of the input and
output and feedback,
and regularly review
the implementation
results
|
- Continue to promote and
enhance local care,
implement annual
community participation
plan, and review the
results from the previous
year
- Participate in adoption of
sidewalks around the
Group’s projects
|
- A total of 279 community
activities were held in 2023,
with a cumulative
investment of over
NT$ 10.03 million dollars
and 10,320 hours of
manpower, growing by 52%
and 27% respectively
compared to the previous
year
- Adopted 2 sidewalks in 2023,
with achievement rate of
100%; As of end of 2023,
the Group adopted 5
sidewalks
|
- Continue to promote and
enhance local care,
implement annual
community participation
plan, and review the
results from the previous
year
- Participate in adoption of
sidewalks around the
Group’s projects
|
Environmental
Education
|
- Promote environmental
education and
certification for
environmental
educational facilities,
incorporate the concept
of water resources
protection into local
education
|
- Count the number of
environmental
education sessions and
the number of visitors,
collect feedback from
the event to plan/
adjust the content of
the event accordingly
|
- Plan for the Linhai Water
Resource Center to pass
the Environmental
Education Facility
Certification
- Hold a total of at least 65
events related to
environmental education
|
- The planning for the Linhai
Water Resource Center to
pass the Environmental
Education Facility
Certification was completed,
and the certification
application process started
- The Group hosted 143
sessions of environmental
education activities in 2023
|
- Continue to promote the
Environmental Education
Facility Certification for
water resource centers
- Hold a total of at least 99
events related to
environmental education
|
